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How to Add a DeviceThe WiFi Camera Connection Failed
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The WiFi Camera Connection Failed

Troubleshoot WiFi camera connection failures and resolve common network issues.

The WiFi Camera Connection Failed

  1. Black and white lists have been set on the router — reset the router.
  2. The Wi-Fi network of the router integrated with the optical modem has restrictions — an additional secondary router is required.
  3. The device does not support 5G Wi-Fi, but 5G Wi-Fi is selected when connecting to the network — please select 2.4G Wi-Fi for network connection.
  4. If none of the above situations apply, please contact the seller's customer service for assistance.

How to Add a Device

Important notes to review before connecting your camera to the Wi-Fi network.

Monitoring Anomalies

Understand and resolve common monitoring anomalies.

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The WiFi Camera Connection Failed